Refund policy

At Minitoz, your satisfaction is our priority. We want you to love every little outfit! If something isn't quite right, we're here to help.

Returns We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original packaging with tags attached.

To initiate a return, please contact us at minitoz.26@gmail.com with your order number and reason for return.

Exchanges We're happy to exchange items for a different size or color, subject to availability. Please reach out within 14 days of receiving your order.

Non-Returnable Items The following items cannot be returned or exchanged:

• Sale or discounted items
• Items that have been washed, worn, or damaged after delivery
• Gift cards

Refunds Once we receive and inspect your return, we'll notify you via email. Approved refunds will be processed within 5–7 business days to your original payment method.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping method.

Defective or Wrong Items If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and we'll make it right at no cost to you